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Post by comfortablynumb on Jun 10, 2022 9:23:22 GMT 8
Covid has taught Qantas they can cancel & change flights at will and customers just have to suck it up.
This morning, 3 hours before due to fly, they cancelled the flight & put us on one 4hrs later.
Another flight back from Cairns, they lied, said our flight was cancelled, and put us on a sparrow-fart flight. When we checked, the original flight was not cancelled, but was more expensive so as we'd used points originally, they just wanted to get more seats on the original flight at a higher return.
I'd say over the last 3yrs, they've changed or cancelled 70%+ of our flights.
This esp. seems to be the case for regional flights.
I know they got smashed during Covid & are trying to save $'s, but REX is looking like a good alternative from Armidale now. REX never seem to change/cancel and often land here when Qantas say they can't due to the weather.
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naut
New Member
Posts: 49
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Post by naut on Jun 10, 2022 11:44:03 GMT 8
Jetstar are joining their big brother in being sh!t. Same flight delayed 2 hours every night, but when you are on they plane they claim customs have screwed up the paperwork 4 times causing the delay. So are they suggesting that customs screws up the paperwork for 2 hours every night?
Then the return flight is delayed 1 hour because the plane is late. Again, it is delayed the same amount every night.
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Post by prince on Jun 10, 2022 13:47:06 GMT 8
Covid has taught Qantas they can cancel & change flights at will and customers just have to suck it up. This morning, 3 hours before due to fly, they cancelled the flight & put us on one 4hrs later. Another flight back from Cairns, they lied, said our flight was cancelled, and put us on a sparrow-fart flight. When we checked, the original flight was not cancelled, but was more expensive so as we'd used points originally, they just wanted to get more seats on the original flight at a higher return. I'd say over the last 3yrs, they've changed or cancelled 70%+ of our flights. This esp. seems to be the case for regional flights. I know they got smashed during Covid & are trying to save $'s, but REX is looking like a good alternative from Armidale now. REX never seem to change/cancel and often land here when Qantas say they can't due to the weather. There are a few people here in cairns waiting for their bikes to show up from qantas.
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Post by Slunnie on Jun 10, 2022 14:25:47 GMT 8
REX never seem to change/cancel and often land here when Qantas say they can't due to the weather. REX here are not so different. Don't bank on the flight not being cancelled or delayed. We have Qantas and Rex into Sydney.
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Post by Peter on Jun 10, 2022 19:51:46 GMT 8
They are all so short staffed they are all rubbish at the moment.
I was just trapped in hawaii for extra days because the flight never left australia for us to fly home on.
wasn’t heartbroken surfing longer. Did suck getting a 2am flight home however. Was a 10am originally
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Post by comfortablynumb on Jun 11, 2022 5:38:18 GMT 8
An update.
After 6 cancelled Qantas flights, we finally make it to Canberra.
But my bag does not. Along with the bags of about 20 others on our flight.
Later I get a text from WorldTracer with a baggage reference number. I use that with my surname on both the Qantas Baggage Tracker website and the WorldTracer website. Both say the reference number does not match my name.
Total sh!t Show. I guess I'll spend today hanging around Canberra airport trying to find my bag.
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Post by Slunnie on Jun 11, 2022 11:42:20 GMT 8
An update. After 6 cancelled Qantas flights, we finally make it to Canberra. But my bag does not. Along with the bags of about 20 others on our flight. Later I get a text from WorldTracer with a baggage reference number. I use that with my surname on both the Qantas Baggage Tracker website and the WorldTracer website. Both say the reference number does not match my name. Total sh!t Show. I guess I'll spend today hanging around Canberra airport trying to find my bag. They should contact you when the bags arrive.
When my bike didn't turn up at Hobart with me, they called when it arrived.
When my baggage didn't turn up at Wagga Wagga they sent it 260km to my home when it arrived.
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Post by FatPom on Jun 11, 2022 14:05:56 GMT 8
It's a complete sh!t show here as well. We've just had half term and by all accounts it was carnage. We didn't and are not attempting to fly anywhere until next year but there are 100s of flights being cancelled. Many of these are when the folks are actually on the plane, waiting to push away from the gate.
They're literally being told to get off and then having already waiting hours at the airport, have to wait again for their bags. !000s being trapped in Europe as well and couldn't get back home.
Seems to be a combo of staff shortage (loads let go during Covid have not been replaced) both for airlines and crucially, ground staff at airports, IT issues with airlines and just general crapness.
Compensation for cancelled flights is written into law here but getting it can be tricky. Much easier and quicker if you book a package holiday as they are ABTA protected, as opposed to flights only. The airlines by law have to offer you an alternative flight but those alternative ones are being canned or are way off in the future.
Most of them are using the excuse that security clearance for new staff takes much longer than it used to, which is true but I am fully UKSVA cleared for my job (you can get higher but in non military terms, it's rare), I was vetted during Covid and it took 12 wks back then. How on earth the airlines didn't think to plan for that surge when things opened up, lord only knows!
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Post by DropBear on Jun 11, 2022 15:02:48 GMT 8
For the past 15 months Alan Joyce, ably backed up by the Tourism industry, have been telling (even lecturing) our politicians to open the borders Now that the borders are open and people are travelling, it seems that the airline industry (in particular) can't cope with the demand. Did they learn their lesson after the Easter chaos? Based on what I saw a on the TV early yesterday morning, I'd suggest not.
Obviously sacking 15000 QANTAS workers and outsourcing their jobs hasn't worked too well.
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Post by comfortablynumb on Jun 12, 2022 6:06:06 GMT 8
For the past 15 months Alan Joyce, ably backed up by the Tourism industry, have been telling (even lecturing) our politicians to open the borders Now that the borders are open and people are travelling, it seems that the airline industry (in particular) can't cope with the demand. Did they learn their lesson after the Easter chaos? Based on what I saw a on the TV early yesterday morning, I'd suggest not. Obviously sacking 15000 QANTAS workers and outsourcing their jobs hasn't worked too well. Exactly. Baggage Services at Canberra Airport tried to blame it on a baggage elevator breakdown in Sydney, but that is BS. It is staff shortages. I finally got my bag at 5pm last night (we drove to the airport to collect it). It has cost me $440 as I had to buy new clothes for a function and hire a CPAP machine (which was only possible as my sister-in-law has done work for a high flier in a Canberra chemist chain). Without a CPAP, I don't sleep. The airline industry is in a mess.
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Post by DropBear on Jun 13, 2022 8:48:10 GMT 8
Hope they sort it out by November. Just about to book some flights to Sid-a-knee.
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Post by kenkong on Jun 13, 2022 12:10:38 GMT 8
Hope they sort it out by November. Just about to book some flights to Sid-a-knee. There is another airline other than qantarse, Virgin are heaps better. Qantas are complacent and treat their customers like sh!t as this thread shows..
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Post by DropBear on Jun 13, 2022 13:42:33 GMT 8
Hope they sort it out by November. Just about to book some flights to Sid-a-knee. There is another airline other than qantarse, Virgin are heaps better. Qantas are complacent and treat their customers like sh!t as this thread shows.. When I was doing a weekly commute between Brisvegas and Wollongong, I flew Virgin. And then for some reason their service levels fell away...badly. A few 2-3 hour delays is always going to change opinions about how good an airline is. Particularly when it means that there a chance of you not getting home because the delay means that the flight ETA is getting close to the start of the airport curfew. But to be fair, I don't fly a lot these days. Trip in November will the the 2nd domestic flight I've done in about 10 years. I much prefer to drive. But the Koala Bear is booking the tickets and she's always flown Jetstar.
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Post by flanman on Jun 13, 2022 14:16:20 GMT 8
I hear from the inside that QANTAS are looking for 2,500 positions to be filled. That's part, full and casuals.
FM
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Post by comfortablynumb on Jun 13, 2022 15:38:11 GMT 8
You've got to wonder how many people will decide to drive instead of fly now, especially for important meetings or appointments.
The risk of flying and having it go tits up is just too high at the moment.
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Post by prince on Jun 13, 2022 16:22:18 GMT 8
You've got to wonder how many people will decide to drive instead of fly now, especially for important meetings or appointments. The risk of flying and having it go tits up is just too high at the moment. I found virgin really good. I was quite well over in my bike bag weight and no extra charge. Then at Brisbane when coming to cairns the airport was a mess with long lines for security and they immediately gave us priority to jump the line as fight was boarding. Was also worried bag wouldn’t make the flight as it was late getting checked due to the friends but no issues Overall great customer service and would even fly them internationally if they have routes
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Post by Peter on Jun 14, 2022 8:07:08 GMT 8
You've got to wonder how many people will decide to drive instead of fly now, especially for important meetings or appointments. The risk of flying and having it go tits up is just too high at the moment. We recently drove from Melbourne to Sydney for a wedding. Figured with 8hrs drive v Flying and car hire We saved money and probably wasted an extra 4 hours each way time wise. I hated the drive home but it was the better option after hearing the issues my anutie had flying from here to there with 1 lost bag and all the waiting at the airport. Plane home was also delayed 2 hours for her
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Post by Peter on Jun 14, 2022 8:08:27 GMT 8
if you can fly with carry on at the moment, its the way to go.
Just got a message from a mate that flew to london to play golf.
Been there 5 days and the clubs are currently sitting in Singapore so his airtag is telling him
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Post by DropBear on Jun 14, 2022 8:29:03 GMT 8
We recently drove from Melbourne to Sydney for a wedding. Figured with 8hrs drive v Flying and car hire We saved money and probably wasted an extra 4 hours each way time wise. We seriously considered the driving option. Its now sub 11 hours door-to-door (including pitstops) so realistically (and this assumes the plane is on time) only an extra 5 hours travel time each way. but countered against the extra time is the possibility we can stop at a few places along the way that we've always wanted to stop at but havn't on previous trips because we had the kids.
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Post by DropBear on Jun 14, 2022 8:48:12 GMT 8
Overall great customer service and would even fly them internationally if they have routes I see Virgin just announced a Gold Coast to Bali service starting next year. Not that I'll ever use it. Never seen any point of going to Bali. Would rather go to Moreton Island.
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Post by Peter on Jun 15, 2022 6:37:47 GMT 8
Overall great customer service and would even fly them internationally if they have routes I see Virgin just announced a Gold Coast to Bali service starting next year. Not that I'll ever use it. Never seen any point of going to Bali. Would rather go to Moreton Island. Id rather go to the gold coast than swim in rubbish filled beaches and be pestered and fleased on the beaches all to save on food and cheap beers in bali. FFS most earn over 90K a year now, so saving $1000 on food and beers to be in a sh!t 3rd world country is something I dont understand. Sure go to a 3rd world country to see stuff. But to lay on a filthy beach? Fark that.
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Post by comfortablynumb on Jun 22, 2022 5:27:09 GMT 8
Wish us luck. 13 of us flying to Cairns tomorrow from 4 different starting points for my wife's 60th.
What could possibly go wrong?
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Post by DropBear on Jun 25, 2022 15:53:13 GMT 8
For the past 15 months Alan Joyce, ably backed up by the Tourism industry, have been telling (even lecturing) our politicians to open the borders Now that the borders are open and people are travelling, it seems that the airline industry (in particular) can't cope with the demand. Did they learn their lesson after the Easter chaos? Based on what I saw a on the TV early yesterday morning, I'd suggest not. Obviously sacking 15000 QANTAS workers and outsourcing their jobs hasn't worked too well. Another period of (very predictable) high travel demand and another period where the airline industry has shown that they havn't a clue. Obviously didn't learn anything from the Easter screwups. Didn't learn anything from the Queens birthday long weekend disaster. Probably won't learn anything from this weekend so we can expect to see it again next weekend for the start of the Victorian school holidays... and the weekend after for the end of the NSW holidays... and the weekend after that for the end of Victorian school holidays. Have odds been posted on whether they can get it right for Christmas?
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Post by sammyb on Jun 25, 2022 17:28:46 GMT 8
Well done GPlama
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Post by comfortablynumb on Jun 26, 2022 6:18:40 GMT 8
Sadly, that's pretty much how most sh!t goes these days. You want something done, do it yourself. On the plus side, incredibly all our groups flights to Port Douglas went perfectly .
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Cape_Horn
Full Member
Some idiot who thinks Triathlon seemed like a good idea at the time.
Posts: 128
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Post by Cape_Horn on Jun 27, 2022 10:57:19 GMT 8
For the past 15 months Alan Joyce, ably backed up by the Tourism industry, have been telling (even lecturing) our politicians to open the borders Now that the borders are open and people are travelling, it seems that the airline industry (in particular) can't cope with the demand. Did they learn their lesson after the Easter chaos? Based on what I saw a on the TV early yesterday morning, I'd suggest not. Obviously sacking 15000 QANTAS workers and outsourcing their jobs hasn't worked too well. Another period of (very predictable) high travel demand and another period where the airline industry has shown that they havn't a clue. Obviously didn't learn anything from the Easter screwups. Didn't learn anything from the Queens birthday long weekend disaster. Probably won't learn anything from this weekend so we can expect to see it again next weekend for the start of the Victorian school holidays... and the weekend after for the end of the NSW holidays... and the weekend after that for the end of Victorian school holidays. Have odds been posted on whether they can get it right for Christmas? I think this is one of the reasons I don't mind when our next flight will be. CBR -> PER at the end of Nov, and back start of Dec after IMWA, direct flights, so the bike doesn't get lost on layovers etc. (well, here's hoping they don't cancel that flight and stick us on a 2legger each way) So we miss the school holidays
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Post by comfortablynumb on Jun 28, 2022 16:48:59 GMT 8
Another period of (very predictable) high travel demand and another period where the airline industry has shown that they havn't a clue. Obviously didn't learn anything from the Easter screwups. Didn't learn anything from the Queens birthday long weekend disaster. Probably won't learn anything from this weekend so we can expect to see it again next weekend for the start of the Victorian school holidays... and the weekend after for the end of the NSW holidays... and the weekend after that for the end of Victorian school holidays. Have odds been posted on whether they can get it right for Christmas? I think this is one of the reasons I don't mind when our next flight will be. CBR -> PER at the end of Nov, and back start of Dec after IMWA, direct flights, so the bike doesn't get lost on layovers etc. (well, here's hoping they don't cancel that flight and stick us on a 2legger each way) So we miss the school holidays Yup, missing any key holiday dates is essential. More than slightly normal numbers at the major airports and the system sh!ts itself. Flying back from Port Douglas to Armidale tomorrow. Fingers are crossed it goes as well as the flights up here.
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Post by comfortablynumb on Jun 29, 2022 12:26:38 GMT 8
New system at the self-serve Qantas kiosks in Sydney.
Previously you scanned your Frequent Flyer card or just typed your name in and it spat out both boarding passes & bag tag.
Now, it only spits out the bag tag, and you are supposed to use the electronic boarding pass on your phone to get your bag through the bag drop.
Which is fine if your phone actually provides an electronic boarding pass - which many peoples including ours did not, something to do with our 1st flight being Jetstar (with desk check in at Cairns), hence the 2nd flight with Qantas is also desk check in. Of if like many elderly people they have an old phone or no phone.
Consequently, when there are sweet FA Qantas service staff anywhere, there is a huge queue at the Service Desk of people trying to get a paper boarding pass.
No doubt some propeller head set up the new system without fully testing it. The old system worked perfectly.
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Post by DropBear on Jun 29, 2022 13:09:09 GMT 8
Which is fine if your phone actually provides an electronic boarding pass - which many peoples including ours did not, something to do with our 1st flight being Jetstar (with desk check in at Cairns), hence the 2nd flight with Qantas is also desk check in. Of if like many elderly people they have an old phone or no phone. No doubt some propeller head set up the new system without fully testing it. The old system worked perfectly. No. That propeller head would have tested their system. The concept that some people may not have and/or use a mobile phone is probably so foreign to them that they never considered the possibility. At a Bank I was once employed by (which shall remain nameless), I was involved in the CRM side of things. One day we got a request to make Mobile Number a mandatory field that a number had to be entered into. For some reason, the person who made this request just couldn't get their head around the fact that some people didn't actually have a mobile phone and/or didn't want to give the number to the bank. Same person couldn't comprehend that some people wouldn't/couldn't do internet banking...because they didn't own a computer or didn't trust that interwebby thing.
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Post by Peter on Jun 30, 2022 12:40:06 GMT 8
Canada airline is getting slammed at the moment.
Losing most luggage on every flight. 50% Planes canceled with no notice.
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